Bringing Tibetan mediation practices to the people

Ambition

“Samten” is the Tibetan word for meditations or meditative state.  

Samten’s ambition is to bring true Tibetan meditation skills to the people to create harmony, kindness and empathy for ourselves and each other. Their passion is to enhance the wellbeing of our communities by helping people to embed positive mindfulness as part of their daily routines.  

Founded in 2016, Samten believe that meditation is a journey: one that should be embarked upon at the right pace, and available to everyone. Its dedicated service encourages users globally to work towards personal progression, with a programme that serves as the perfect antidote to hectic modern lifestyles. 

The challenge 

With over 70 million working days lost each year due to mental health problems in the U.K. alone, costing employers more than £2.4bn per year, it was time to create an evidence-based self-help solution to enable people to develop their own mental health and wellbeing strategies, to cope with the world around them.

Samten needed to find the right digital partner to relaunch its meditation app solution to market, delivering an enhanced version that would build on key learnings from a disappointing first iteration and provide a better user experience. 

With bold aspirations, Samten recognised the importance of a clear digital roadmap of activity to ensure its future success: one that would help the business realise its ambitions to grow at scale at a time when mindfulness was in high demand globally. Solid foundations needed to be laid for an innovative long-term commercial proposition, enabling Samten to look ahead with confidence. 

Their intention is to compete and outpace some of the competitors in the market, so establishing success criteria from the outset kept us focused.  Enhancing the user experience on both iOS and Android phone app, so it was bug free, elegantly designed, and intuitive for people to engage with was key.

Existing users needed to seamlessly transition into the new app, as ultimately, we are aiming to ensure future investment and scaling of the app.

Taking our time to explore and test the existing Samten app with the team, existing user and potential beneficiaries, we embarked upon the scoping phase. We quickly realised that there was a myriad of issues from a user experience standpoint that needed to be addressed - from navigation to content accessibility, the original Samten app, which broke with conventional wisdom, simply wasn’t connecting with audiences in a meaningful way.

Throughout the discovery, wireframe and solution design process, our focus was on the meditation journey that users would embark upon - making it as seamless and supportive as possible, with beautifully crafted technology that flows naturally for practitioners. A simple yet effective visual redesign of the app, by Inspiretec, provided the basis for what would become version two of the app, brought to life by Digital Wonderlab.

UX and UI is fundamental to the success of the new Samten app. We took the time to explore and understand user needs and their meditation motivations to deliver a digital solution that supports individual journeys towards deep mindfulness practice. This work resulted in identifying the following key features:

• A native app, available to mobiles
• An engaging and elegant design
• User access and sign up via open ID or email
• An onboarding process to ensure users gain the most from the experience
• Access to free and premium content
• Progression through sessions based on video introductions
• Personal progression support and encouragement via prompts, reminders, notifications, and insights
• Access to a catalogue of sessions based on different categories and ability levels
• Access content online and offline through downloaded audio sessions
• An admin area to manage app and user information