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Implementation Lead

Would you like to join a fast paced, impact led digital organisation, delivering high impact digital solutions, on projects and with clients who are changing the world? We, at Digital Wonderlab are growing and looking for a highly energetic, people-focused individual to join our team.

Here at Digital Wonderlab we uniquely fuse magic and logic; the coming together of experimentation and experience, creativity and technology to make high impacting digital solutions.  Delivery for us is about understanding people and technology, their needs and expectations to ensure our solutions can exceed ambitions and solve societies big challenges.  We’re looking for an Implementation Lead who loves working within a diverse team, creating a good plan and building clarity of outcome, with a passion for change who is as comfortable with "30,000ft" overviews as they are with "in the weeds" detail.   

As an Implementation Lead you will work across a portfolio of clients, ensuring project scope is clear and managed, expectations set and met and delivery risk managed.  Working closely with the delivery team day to day and also with clients to ensure we focus on the outcomes whilst knowing the tasks are completed to deliver the highest impact possible. 


Key Responsibilities
  • Ensure projects have defined briefs, clearly scoped outcomes and benefits, through management of the full project life cycle from kick off to hand over.
  • Work closely with Delivery Teams to ensure projects are clearly articulated, delivered effectively and efficiently and meet customer outcomes
  • Lead on the translation of Solution Designs and UX designs into clear Product Features and User stories to aid effective development
  • Act as a project manager on key projects to ensure effective and timely delivery
  • Work closely with Delivery Teams to drive progress on projects using Agile approaches such as Stand-ups, Show and Tells and Sprint management techniques such as backlog management
  • Facilitate and track planning activities, ensuring planning happens at Team, Project and Portfolio level and that capacity and velocity is monitored and understood
  • Work closely with the directors to ensure delivery risk is managed and portfolio is balanced
  • Identify and monitor key risks and issues, communicating with the client and internal teams to drive resolution
  • Oversee and act as a internal test manager to ensure products are fit for purpose and meet client expectations
  • Own the key handover and critical delivery phases on projects, ensuring that critical readiness activities happen, knowledge is transferred, and roles are clear
  • Communicate status and progress clearly and effectively both internally and externally, working closely with the Client Success Team
  • Maximise the use of the Atlassian suite (Jira Software, Jira Service Desk, Confluence, Trello) across project and client management


Skills and Qualifications
  • Strong project management, multitasking, and decision-making skills
  • Excellent written and verbal communication skills with a clear ability to articulate and present data and qualitative information
  • Great stakeholder management skills, able to influence and negotiate, set expectations and manage relationships at all levels
  • Experience of capturing requirements, generating and managing user stories
  • Experience of working with customers / clients as a project manager
  • Experience of using Jira/Atlassian
  • Passion for customer success and driving positive benefit


  • Experience in business consultancy / digital transformation
  • Experience of delivering / managing projects in relation to software including websites, apps and APIs
  • Passion for technology and tech for good

What we offer
  • Competitive salary dependent on experience
  • Flexible home working options
  • Opportunities to attend relevant events and conferences, as well as other training developed around you
  • A variety of team social events


Please note, although the role is flexible and you can work from home as agreed in advance, it is expected that you will work from our office in Bradford on Avon at least part-time and will be required to be in the office for critical phases of project delivery. We are not accepting applications for fully remote working.

To apply please email your CV to and let us know why you'd be a great fit for the role.

Working at Digital Wonderlab

Our small but perfectly formed lab of super-friendly expert wondermakers are passionate about creating wonderful digital solutions for amazing organisations who make a fantastic difference to our world. Our work goes on to create huge positive impact to our clients and partners by making a genuine difference to the lives of their users and beneficiaries.

Learn more about working with us

"Both the variety of projects and shared sense of vision are what I love about working here. We are given the freedom to think outside the box to push the boundaries of the latest technological trends to ensure we deliver the best possible solution for a fantastic group of clients"

Darren, Developer, Digital Wonderlab

"I've been able to develop skills in technologies I thought I'd only ever get to tinker with at home. And now I can look at what I helped to make and see it used in the real world"

Mike, Developer, Digital Wonderlab

"Working with clients that have a positive impact in the world and knowing we add value to their mission is why I Iove my job. We are a fast paced agency, and with that comes a great energy, personal autonomy and the opportunity to work on diverse projects"

Deborah, Head of Strategy, Digital Wonderlab

Our manifesto

We believe that technology has the power to tackle the big challenges we face as a society and elevate any organisation’s ambition in doing so, whilst creating a fair world for all.

We care deeply about society, our planet and our future generations. So much so we invest time and money in every purpose-led project we do and build new businesses and social enterprises that can make ripples of positive change.

We uniquely bring together social, commercial, creative and technology in our lab. Fusing magic with logic, experimenting, and testing to enable our clients to see new digital possibilities, to think differently, challenge assumptions and dare to dream. Working with ground-breaking organisations, likeminded partners and individuals, our aim is to enable lasting positive digital change. 

We immerse ourselves in our work, our clients dreams and visions, the technologies that are changing the world and how we can apply them.  We champion the cause way past the finish line (We even run marathons for our clients!). When we commit, we commit. We invest our spirits and our bodies to creating a better world with our partners. We truly believe we can make a difference one project at a time.  

Our values


We ask why, be curious, interested and open. What can we see that others can’t?

Once we understand the history and culture of an organisation - past and present - we form a clear picture of the future, one that all stakeholders can believe in. We’re interested, open minded and curious. We listen, ask questions, unpack beliefs and agree what will be needed for us to work well together. 

Ourselves, each other our clients. What is expected? Are we clear?

We build confidence with our clients when we challenge limiting assumptions and ask, ’how will we succeed, what is most important and what does that mean for the lives we touch?’ We build trust with each other when we ask, ‘what is my job, what is it that needs doing and that probably will not happen unless I take responsibility for it?

Breathing space for creativity and joy (for ourselves, our clients, the world)

We create space to breathe, share ideas and explore how they will come to life. We keep a healthy balance between work, play and having fun along the way. When we are well at work, we work well, which results in a better user experience for everyone – our people and their families, our clients and their customers and our wider community.

Beauty, technology and capability. We harness and apply our talent

The real beauty of craft is when it makes a difference and brings into existence something more considered, fit for purpose and that stands the test of time. We want our work-life to help make life work better: to stretch boundaries, affect behaviour, provide access, remove barriers, reduce inequality, enhance well-being and create opportunity for others.